Резюме Front Office Manager/Hotel Manager

PERSONAL DETAILSNationality: Multinational D.O.B.: February 8th 1984 in KharkovMarital Status: Single Language Skills: English/Arabic/Ukrainian/Russian

WORK EXPERIENCEFraser Suites. Doha, Qatar – Pre-Opening ProjectActing Operations Manager  Jul 2011 to Dec 2011Facilities: Gold Serviced Apartments, 138 fully furnished suites, with 2 F&B outletsWebsite: www.doha.frasershospitality.com
Six month contract in order to orginize and manage all pre-opening operations functions. Developed standard operating procedures. Purchased equipment, supplies, and uniforms. Designed front desk and guest service bell stand to ensure smooth operation. Established a comprehensive training program. Recruited, hired, and trained all front office staff.Responsibilities:•Quality controlling within the entire hotel and focusing on the Front of the  House, housekeeping and maintenance•Night auditing the hotel finacial day•Duty Manager•Complete knowledge of hotels operations•Plan work schedules as per requirement•Supervise and assess employees and trainees. Interviewing and hiring•Exercise complete autonomy as substitute for the absent management•To help GM develop a systematic and uniform approach to sales, complaints, emergency handling and administration throughout the hotel•Deal with guest complaints promptly, efficiently and professionally and use service recovery when necessary•Handling Trip advisor booking.com websites for Fraser Suites and responding to guest feedbacks•Overlooking the guest arrival & departure process, room allocations, preferences and any special arrangements.•Handle the daily operations during the absence of GM•To greet and escort VIP, Room Amenities Check•To actively encourage and development of skills of the individual membersAchievements: Was held the Operations Manager responsibilities after first month.

Intercolo Translation Bureau, Kharkov, UkraineEnglish/Arabic/Russian Interpreter  Dec 2010 to Aug 2011Website: www.interkolo.com.ua

Le Meridien Al Aqah Beach Resort, Fujairah, UAEActing Front Office Supervisor / Assisting Night Manager  Mar 2008 to Nov 2010Facilities:5* Resort, 218 rooms, 5 F&B outlets and banquet facilities for 1000 guestsWebsite: www.Lemeridien.com/fujairahResponsibilities: •Duty Manager•Supervise and assess employees and trainees, time managment for FO staff•Assist the FO Manager with exercise complete autonomy as substitute for the absent management•Accommodating guests and book them out•Solve guests complaints•Room amenities check and readiness for VIP guests, prior arrivalAchievements: Because of my various capabilities and fast understanding the Company I was held Front Office Supervisor duties. After 4 months, I was held responsible of the whole night course

Hotel Cosmopolit, Kharkov, UkraineFront Office Receptionist  Jun 2007 to Dec 2007Facilities: 4* Business hotel with 29 luxury rooms and 1 F&B Outlet, and banqueting facilities up to 500 guestsReason to move: To get exposed to abroad and specially Leading brand working in resort.

EDUCATION BACKGROUNDStudent at International Slavonic University, Ukraine  Sep 2002 to Jun 2007The program is for 5 years diploma in Hotel Management, passed with HONOURS and EXCELLENCE degree (Cum Laude) included several trainings in different hotels.

Training Programs Completed in Hospitality Industry  Sep 2002 to Nov 2010•First Aid•Fire Safety measures•Up selling Techniques•Emergency & Crisis Management•Training on Duty Managers •Leaders module in Service Culture•Fast Track training
SYSTEMSMS Office Applications (Word, Excel, PowerPoint, Outlook), Lotus Notes, Shelter, Fidelio, Opera, HIS Epitome
REFERENCES
Keerthana Ebeenezer, Night Manager Jagdish Patel, Asst.FO ManagerPullman Dubai Mall Of Emirates Hayat Regency DubaiTEL: +97150 7581223  TEL.: +97150 7407694keerthana.e@gmail.com jagdishpatel_84@sify.com
Mustapha Henini, General Manager Nauman Khan, Financial ControllerFraser Suites. Doha Fraser Suites. DohaTEL.: +974 33276065 TEL.: +974 33364186mustapha.henini@frasershospitality.com nauman.khan@frasershospitality.com

PROFILEPersonality: I am a very open personality with a positive approach, energetic, talented and driven hotel manager with a real passion for delivering a first rate service to guests and maintaining excellent relationships with them to encourage repeat business. Good under pressure and strong ability to manage a team. Having a proven track record of running successful operations that nurture and grow the business. Possessing the experience and initiative to further bolster a hotel’s reputation and commercial success. Company loyalty is a main principal of mine.Strengths: Guest and staff relations. I also honestly live up to the principle “Guest comes first”. I also practice active communications with my subordinates and superiors alike.

INTERESTSThe little free time I have for myself I relax with listening music & cooking